If your item appears to be faulty, please return to Sister customer care team for inspection. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted. In cases of a genuine manufacturing fault we may be able to offer services such as replacement or repair, subject to availability. Unfortunately oversights may happen, in this case we look to resolve the issue within a reasonable time. We make every effort to quality check all products before they leave the store. If you request a forwarding address or safe place for your delivery, this is at your own risk, as we cannot accept responsibility for lost parcels that are not signed for. We send all items on a tracked and signed delivery, this is prevent any loss.
We advise that all customers check item(s) thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.įace masks will not be accepted for refunds due to hygiene reasons. We are unable to refund any shipping charges incurred. Returns received after the 14 day timeframe will only be accepted at the discretion of Sister in the form of a credit note/e-wallet balance to your account.Īll correctly returned items will only be credited to the account from which the original purchase was made. Unsuitable items will only be refunded when returned within 14 days of receipt. Items should be dispatched to the following address: Sister, 409 Ecclesall Road, Sheffield, S11 8PG. Please note that all items returned to Sister are the responsibility of the customer until they arrive at the Sister returns department. Royal Mail Special Delivery) for all returned parcels with a value in excess of £250. We strongly recommend the use of an insured and traceable postal service (e.g.
Sister cannot take responsibility for returned items until received and signed for. We recommend items be returned via a recorded courier service. Please place your invoice sheet inside your returns parcel, and please state which items you would like to return or exchange and the reason why. The items must be returned in the same condition with all packaging and garment tags still attached. All items are checked prior to shipment to make sure they are in perfect condition.
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However if you not completely satisfied with your order, we are happy to offer you a full refund to the value of the product. We are confident you will be happy with your purchase. General sale items are accepted for a refund within the 14 day return policy. Please be advised if you purchase an item from our 'Clearance' pages, the item is non-returnable/non-refundable.
Special Guaranteed by 1pm (guaranteed next day delivery) - £9.99 If you have any questions, don't hesitate to get in touch and we will be happy to help. Below you will find all the information you need on Delivery & Returns.
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