Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge.
Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. If there is extensive damage to the box, refuse delivery and email Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by. Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support within 24 hours of receipt of your shipment to make the necessary corrections.The product must not have been sized or altered in any way. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging otherwise the return will not be honored. We do not refund shipping costs if item is in working condition Please email with the title "Drone Nerd Return" and our returns department will process your request. Opened boxes will incur a 20% restocking fee. Opened and flown product can be returned and must be in new working order (subject to our discretion). Unopened boxes can be returned with no questions asked. We offer a 10-day 'buyer's remorse' return policy.
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